Associated Food Stores Increases Local Buy-In, Drives Increased Web and Social Traffic with SOCi

The Challenge

Associated Food Stores (AFS) is an American grocery cooperative that supplies over 450 independently owned retail supermarkets throughout the mountain west region of the United States. While the cooperative fully owns and manages 36 of its supermarket locations, it also serves as a micro-agency for roughly 80 external stores that have individually opted-in to receive AFS services such as social media posting, social media monitoring, and media asset production.

 

While grocery stores have traditionally relied heavily on print marketing initiatives, Associated Food Stores has rapidly embraced digital marketing through its growing number of Google My Business campaigns and social media strategies on Instagram and Facebook. With that, the AFS team has encountered digital marketing obstacles since ramping up its online efforts. In particular, siloed workflows emerged as the team was spread across multiple platforms managing social posting, social monitoring, and Meta ad campaigns among other daily workloads.

“Our usage of multiple platforms was not ideal. We were logging in and out of accounts, and we were failing to implement the checks and balances that are integral to our social strategy because we were so spread out as an organization. Now that everything is consolidated into one platform with SOCi, we have a much more ideal workflow.” 

– Madisen Gilbert, Digital Marketing Manager, Associated Food Stores

The Solution

Through partnering with SOCi, AFS has accelerated efficiencies across the organization and now manages and executes projects across more brands than ever before by leveraging SOCi Reviews, Listings Advanced, Social, Local Pages, and Ads Plus. SOCi has provided AFS the ability to set engagement goals and strategy, streamline social media posting, and ensure ad campaigns are optimized across all locations. 

 

Through its localized social strategy, AFS aims to grow its stores’ social media following to account for 15% of the local population for each supermarket. The AFS team also strives to schedule three social posts per week, per location, and now has the capacity to create custom content that can be used across all supermarkets.

 

With SOCi’s social capabilities, the team expanded its bandwidth for content creation and consistently meet its social posting goals, which has helped augment follower growth. The AFS team is also more agile now across all their social and ad channels, which has supported comprehensive strategies such as comment monitoring, allowing the team to gain a better understanding of how local communities feel about the pricing structures of their storefronts.

SOCi Results

When evaluating marketing performance across its supermarkets, AFS determines success based on conversion rate. To increase conversions, supermarkets must understand the local sentiment of their brand and make adjustments accordingly.

 

Since implementing SOCi to increase local buy-in, AFS has seen significant increases in social reach, website traffic, and Google visits across most of its supermarkets. In their last quarterly business review, AFS saw the following improvements:

 

90%

Increase in social engagements for Facebook and Instagram

 

35%

Increase in Instagram impressions

 

89%

Of reviews were responded to in less than 24 to 48 hours

 

19%

Increase in Google Map impressions

 

12%

Increase in website visits

 

36%

Increase in calls from Google Business Profile

Learn how SOCi can help take your
localized marketing to the next level.

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