Digitally savvy consumers are changing every aspect of modern business, and as a result, the world of customer experience is shifting. In today’s digitally connected environment, customers expect immediate access to resources and quick responses to their questions and needs. In fact, customer experience is pacing to overtake price and product as a key brand differentiator by 2020. That’s why 86 percent of buyers are willing to pay more for better customer support.
Furthermore, customers are showing that they want to be empowered with self-service options to find their own answers. Fifty percent of customers think it’s important to be able to solve product or service issues themselves and 70 percent expect a company’s website to include a self-service application. In response to these emerging customer service trends, SOCi has made huge strides towards prioritizing customer service through our latest product update.
Introducing the SOCi Customer Success Portal — the go-to source for customer training, support, and updates.
The Customer Success Portal includes the SOCi University all-in-one training center, self-service help articles, how-to videos, and FAQs in the extensive Knowledge Base, helpful community forums in the Discussions module, and the ability to submit a ticket to access SOCi’s technical support team. Learn more about each component of the product release below:
This is our all-in-one training center. Within SOCi University, you can register for self-paced training courses, attend live webinars, leave customer satisfaction feedback and more. Use it to become a SOCi expert and quickly get up to speed on the platform’s latest and greatest features.
SOCi’s platform users are empowered to find answers on their own through our Knowledge Base — a self-service help center that contains helpful articles, how-to videos and an extensive list of FAQs.
Join conversations with like-minded marketers through Discussions on the Customer Success Portal. This is our community forum for updates and tips about the SOCi platform. Through Discussions, you can start or become a part of existing forums and find SOCi-related announcements regarding product updates, campaigns and news.
Stay up to date on social media trends and the latest SOCi news. Sign up today.
Submit a Ticket
Through our Customer Success Portal, you can connect with our all-star team to receive hands-on support. Submit a Ticket empowers SOCi users to get in touch with the support team, check the status of support tickets and resolve issues quickly.
It is our goal at SOCi to empower multi-location businesses with better ways to manage their holistic approach to localized social marketing. Part of that goal is to arm marketers with knowledge of — and the ability to maximize — the SOCi platform. Through our Customer Success Portal launch, we’re accomplishing exactly that. The Customer Success Portal is available within the SOCi dashboard immediately — at no additional cost — for customers with a SOCi login. For more information on the Customer Success Portal and how this helps multi-location businesses get the most out of SOCi, request a demo today!
Also, check out the release published on PR Newswire.