Surface the conversations most important to you.
Online users expect timely responses to their engagements, from questions about a specific location to reviews about your products or services.
Give your team the power to quickly see what people are saying and promptly respond across all your locations. SOCi’s Care solution allows you to easily filter engagements by their source, sentiment, and even by specific keywords. By setting up and establishing smart rules, you can quickly assign tasks to specific locations or individuals within your organization to ensure every question, comment, or review receives the perfect response.