Case and Associates utilized SOCi Smartbot™ to increase leads by 45.1% and engage in more than 700 unique conversations.
In a recent 60-day test across 5 properties, SOCi SmartBot responded to 3,000 inquiries from more than 700 people, making sure that no customer care issues went unanswered, and that properties did not miss critical opportunities to engage with their local community, while managers attended to other priorities. Best of all, SOCi SmartBot drove a 45.1% increase in leads.
“SOCi SmartBot provides elevated customer care. It sends a localized response the moment someone engages, allowing us to capture leads at a critical point in the renter’s journey. It’s incredibly valuable!” – Crystal Tolen, Regional Vice President, Case and Associates
In just 60 days, Case and Associates saw the following areas of improvement…