Surface the conversations most important to you.
Social media users expect timely responses to their online feedback, from their questions about your location to comments about your products or services.
Give your team the power to quickly see what users are saying and respond promptly. SOCi’s Care solution allows you to easily filter your reviews by their source, sentiment and even by specific keywords. By setting up and establishing rules, you can quickly assign review responses to specific locations or individuals within your organization to ensure every question, comment or review gets a timely response.
Proactively manage all of your reviews in one platform.
SOCi pulls reviews from Yelp, Facebook, Google, and many more reputation networks — giving you the ability to respond to every review on every site using one convenient platform.
Through advanced features like sentiment analysis and competitive insights, businesses can now be more proactive in resolving common questions and issues — increasing consumer satisfaction and ultimately sales.
Timely notifications for all of your networks.
Never miss a new review or comment again. Through SOCi, you can set up review notifications to alert specific individuals or locations within your organization and even have these alerts sent directly to your email and/or mobile device.