Surface the conversations most important to you.
Social media users expect timely responses to their online feedback, from their questions about your location to comments about your products or services.
Give your team the power to quickly see what users are saying and respond promptly. SOCi’s Care solution allows you to easily filter your reviews by their source, sentiment and even by specific keywords. By setting up and establishing rules, you can quickly assign review responses to specific locations or individuals within your organization to ensure every question, comment or review gets a timely response.
Proactively manage all of your reviews in one platform.
SOCi pulls reviews from Yelp, Facebook, Google, and many more reputation networks — giving you the ability to manage every review on every site using one convenient platform.
Through advanced features like sentiment analysis and competitive insights, businesses can now be more proactive in resolving common questions and issues — increasing consumer satisfaction and ultimately sales.
Competitive intelligence and insights.
SOCi’s Reputation Insights with sentiment and competitive analysis allow brands to identify, quantify and extract keyword trends occurring in comments and reviews at both a national and local level. By honing in on these insights, businesses can proactively resolve common issues, increase consumer satisfaction, and quickly identify areas to promote as key differentiators in-market.
Ready to see what SOCi can do for you?
Learn how you can manage social content, reviews, and ads across 100’s or 1,000’s of locations in a single platform.