Streamlined reputation management software built for multi-location businesses.
All Major Reputation & Review Networks
Reviews are the #1 factor consumers use
to make a purchase decision.
It is critical for companies to take a more proactive approach to managing and maintaining a positive online reputation. With consumers’ changing digital habits, online reviews have major implications on your bottom line. Reviews affect how consumers perceive your business, make purchase decisions, and your ranking in search results. What are you doing to leverage your online reputation?
Leverage key review insights to command better business decisions.
Through SOCi, users can view every action taken on reviews, and monitor every activity on social media. Now, your local, regional, and corporate teams will always know which reviews and social engagements are addressed, and which ones still require attention to ensure the prompt responses consumers expect.
You’ve worked tirelessly to establish a strong brand, don’t allow off-brand responses from a local manager to ruin it.
Implementing review response workflows for multi-location businesses ensures brand-appropriate and prompt responses. Local teams can receive notifications for new reviews, draft responses, get corporate response approval, and choose from pre-crafted responses with dynamic text capabilities to automatically personalize unique responses to each situation — all in one tool!
Reviews are the #1 factor consumers use to make a purchase decision — how are you leveraging your online reputation?
With SOCi Reviews, you can increase customer satisfaction and attract new leads. By empowering your local users with a tool to efficiently create personalized responses, you are not only improving relations with every customer through a positive engagement, but also significantly increasing your business’s search visibility with every review and response — meaning more happy customers for you, and more potential customers seeing your brand when they search!
“SOCi allows our brand the ability to quickly connect with our guests in regards to their experience with our local owners and team. It is an exceptional tool that continues to exceed our expectations as our company grows.”
Vice President, Marketing