REVIEWS
Sophisticated review response management built for multi-location enterprises.
Over 800 Multi-Location Enterprises Trust SOCi
Did you know a single negative review costs a
business on average $3k per year?
It is critical for companies to take a proactive approach to managing and maintaining a positive online reputation as they have major implications to your bottom line.
All Major Reputation & Review Networks
Master your localized marketing strategy and drive growth for your business with SOCi. Request your free demo today.
FAQs
How do I create the best responses to customer reviews at scale?
With SOCi Genius Reviews, GPT-4 will automatically suggest review responses to local reviews that are personalized and localized. You will also have the ability to pre-load review response templates and set approval workflows to coordinate responses between teams.
How can I improve my review response times and increase customer satisfaction?
With SOCi's localized workflows, your locations can receive real-time email or push notifications allowing local teams to deliver timely responses to reviews. Corporate teams can also measure response times and monitor performance and customer satisfaction across all locations.
Check out this resource: Improve Your Review Strategy With Four Easy Steps
How can I increase customer engagement and attract new leads across my locations?
With SOCi Genius Reviews, you’ll engage with customers in meaningful ways by leveraging AI to generate personalized and localized review responses at scale. With every review and response, you can significantly increase your business’s search visibility and attract new leads.
Check out this resource: Improve Your Review Strategy With Four Easy Steps
How can I understand and analyze brand sentiment from my reviews?
With SOCi review insights, you can identify and manage emerging sentiment trends from reviews while analyzing shifts in how customers view your business over time. You can analyze average review score, positive, neutral, and negative sentiment trends, as well as the number of total reviews, and more, for both your business and your competition.
Check out this resource: Online Reputation Management: The Metrics That Matter
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