REVIEWS
Streamlined reputation management software built for multi-location businesses.
Reviews are the #1 factor consumers use
to make a purchase decision.
It is critical for companies to take a more proactive approach to managing and maintaining a positive online reputation. With consumers’ changing digital habits, online reviews have major implications on your bottom line. Reviews affect how consumers perceive your business, make purchase decisions, and your ranking in search results. What are you doing to leverage your online reputation?
Experience a Next Level Reviews Solution
Master your localized marketing strategy and drive growth for your business with SOCi. Request your free demo today.
FAQs
How do I create the best responses to customer reviews at scale?
With SOCi, you can generate the best and most appropriate responses to local reviews with personalized and localized variables and create templates that can be used across locations.
Check out this resource: Marketing Mythbusters: Responding to Reviews Won't Impact Your Online Reputation
How can I improve my review response times and increase customer satisfaction?
With SOCi's localized workflows, your locations can receive real-time email or push notifications allowing local teams to deliver timely responses to reviews. Corporate teams can also measure response times and monitor performance and customer satisfaction across all locations.
Check out this resource: Improve Your Review Strategy With Four Easy Steps
How can I increase customer engagement and attract new leads across my locations?
With SOCi, you can engage with customers in meaningful ways by empowering your local teams to create personalized responses or respond at scale using dynamic text. With every review and personalized response, you can significantly increase your business’s search visibility and attract new leads.
Check out this resource: Improve Your Review Strategy With Four Easy Steps
How can I understand and analyze brand sentiment from my reviews?
With SOCi review insights, you can identify and manage emerging sentiment trends from reviews while analyzing shifts in how customers view your business over time. You can analyze average review score, positive, neutral, and negative sentiment trends, as well as the number of total reviews, and more, for both your business and your competition.
Check out this resource: Online Reputation Management: The Metrics That Matter