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3 of 5 resident complaints directly relates to customer service.
50% of residents are more likely to share a poor experience then they are a positive one.
The most popular places that residents like to air their grievances? Yelp and Facebook.
The majority of residents now take to social media expecting a resolution to complaints, edging out phone calls and emails.
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There are effective ways to respond to the most common resident complaints. And 9 times out of 10 it boils down to a simple practice: open communication.
Find out why the top properties work with SOCi.
The SOCi A-Team