Multi-location businesses can effectively monitor local social conversations and respond to customers as they engage with their social content.
Elevate Customer Care
Give your local team members the power to perform real-time customer care on all major social networks.
See every comment, message, and tweet at the national level, and assign tasks to ensure local marketing teams respond at the speed customers expect.
Tap into Local Conversations
Social media is filled with people talking about each of your business locations. With SOCi, you can monitor these conversations and respond to customers in real-time as they engage with your social content.
Prompt responses elevate your customer service and customer satisfaction.
Assign Tasks and Receive Notifications
With SOCi Conversations, you can assign tasks to your team so they know when to respond to comments. Set deadlines for local marketing teams, get notified as customers engage with your brand and streamline the process of engaging with local customers.
Speed up your customer service with instant notifications, which will prompt your team members to provide real-time response, so you never miss a chance to engage your most loyal customers.
What our customers say about SOCi
Ready to see what SOCi can do for you?
Learn how you can manage social content, reviews, and ads across 100’s or 1,000’s of locations in a single platform.