SURVEYS

The most powerful survey solution for local marketers

Over 800 Multi-Location Enterprises Trust SOCi

  • Bar-Louie
  • Ace Hardware Logo - Uses SOCi
  • avenue5-residential-logo-230x60
  • Cushman and Wakefield Logo - Uses SOCi
  • Liberty Tax Logo - Uses SOCi

 

Connect with Customers on a Deeper Level

Customer expectations are evolving rapidly. Are you staying ahead of the game?
Retain and expand your customer base by actively seeking and managing valuable first-party feedback.

LEARN MORE

Create Tailored Surveys

  • Get started fast with pre-built templates or fully customize surveys to engage with customers in exciting new ways.
  • Leverage dynamic variables for localized surveys that resonate with your audience.
  • Build personalized, intelligent survey paths with conditional logic.
  • Simplify your feedback management process by merging survey responses and third-party reviews into one inbox.

Reach Customers Everywhere

  • Meet customers on their preferred channels — online, email, and SMS* — to capture feedback effectively.
  • Send surveys to segmented audiences for hyper-targeted campaigns.
  • Collect customer feedback at any level of the business — corporate, regional, and local.

Connect with Interactive Experiences

  • Maximize engagement by asking additional questions to effortlessly focus on the most important responses.
  • Guide the customer to the next step in their journey with dynamic CTAs.
  • Promptly engage with customer feedback with real-time email notifications.
  • Delegate feedback by automatically assigning and tagging survey responses.

Own the Right Data

  • Deeply understand customer sentiment with 1st-party data.
  • Gain a competitive edge from customer insights your competitors can’t access.
  • Protect your data and reduce reliance on 3rd party sources.
  • Identify your customers’ needs to deliver personalized experiences and foster long-term loyalty.

 

“SOCi has been a game-changer for our company. It has allowed us to improve our communication with customers, increase our brand awareness, and reduce the amount of time it takes to respond to customer feedback.”

 

Dan Sokolik
VP of Marketing

 

Lee's Famous Fried Chicken Logo

View Case Study



Ready to take your localized marketing to the next level? Request your free demo today.

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