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Level-Up Your Reputation Management Efforts With SOCi Genius Reviews


As a multi-location marketer, you likely understand the importance of responding to reviews. According to SOCi’s data, conversion of Google profiles improves by 4.1 percent for every 25 percent of reviews responded to. Similarly, 90 percent of customers are influenced by review responses. 


While review response is essential, with 100s or 1,000s of business locations, responding to reviews at scale can seem daunting and time-consuming. The future of artificial intelligence (AI) can help solve this. That’s why we’re excited to introduce SOCi Genius Reviews! 


This blog will introduce what SOCi Genius Reviews is, why it’s a must for multi-location marketers, and how you can leverage it to dominate your reputation management efforts. Let’s get started! 


A Look Into SOCi Genius Reviews 


SOCi Genius Reviews integrates our award-winning review response management tool with GPT-4, OpenAI’s most advanced AI system, to transform how multi-location marketers respond to reviews. SOCi Genius Reviews combines cutting-edge AI technology, advanced on-brand training models, and leading localization and automation tools to deliver a highly customizable and automated system for managing reviews.


This innovative tool integrates with major review sites, including Google, Facebook, and Yelp. It utilizes proprietary “On-Brand” training models and prompts to provide fast and accurate responses to customer reviews in real-time, making the customer feel valued and heard. 


Why SOCi Genius Reviews is Different 


If you’re still not convinced that SOCi Genius Reviews is right for your multi-location business, let’s dive into some added benefits. 


1. Protect Brand Presence: Genius Reviews offers the first and only “on-brand” training prompt to capture brand voice and localize every review response, ensuring responses fall within brand guidelines. 


2. Attract More Customers: Review response is included in Google’s ranking factors and will improve online visibility, ultimately resulting in more customers. 


3. Capture More Revenue: An improved customer experience through efficient review responses will reduce the impact of unmanaged customer reviews.  


4. Increase Efficiency: With automated review response generation, your team will now have more time to improve other aspects of your localized marketing strategy.


As you can see, SOCi Genius Reviews benefits local and corporate team members, along with improving the customer experience. While review response is one of the most important aspects of a robust online reputation, additional measures should be taken. 


For an in-depth look at building a cohesive online reputation management strategy, download our Multi-Location Marketer’s Guide to Online Reputation Management



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Start Dominating Your Online Reputation 


With SOCi Genius Reviews, there’s no longer an excuse for ghosting consumers through a lack of review response. It’s time to start differentiating yourself from the competition, and SOCi is here to help! 

Screenshot of SOCi Reviews ChatGPT integration and a response to a Facebook comment and review overlaid on a laptop.


In addition to our new genius feature, SOCi Reviews allows multi-location businesses to identify and manage emerging sentiment trends from online reviews while analyzing shifts in online reputation over time. With SOCi, you can analyze data, make proactive changes, and set your business apart.


For additional insight into how SOCi can help you improve your online reputation management and other aspects of your localized marketing strategy, request a demo today! 



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Darcy Bickham

As SOCi’s Content Marketing Manager, Darcy Bickham specializes in creating the strategy and developing the content around both localized and digital marketing trends for the SOCi brand. Through her content writing, Darcy has helped to position SOCi as the marketing platform for multi-location brands.

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