Unified Solutions: UniGroup’s SOCi Experience in Peak Moving Seasons

 

UniGroup shares insights into their partnership with SOCi and the profound impact it’s had on their review management during the peak moving season.

"Knowing that I can handle, you know, 500-something locations in one spot is definitely the kicker for me."
Taylor Vanausdall, Social Media Specialist
UniGroup C.A.

UniGroup shares insights into their partnership with SOCi and the profound impact it’s had on their review management during the peak moving season from May to September. As the industry buzzes with activity, hundreds of reviews flood UniGroup’s platforms, demanding immediate attention.

 

SOCi’s centralized platform emerges as a game-changer for UniGroup. Instead of laboriously accessing multiple channels separately, SOCi aggregates Google, Yelp, and Facebook listings, allowing swift responses to reviews, significantly reducing the time spent on this critical task.

 

Beyond the platform’s functionality, what stands out most for UniGroup is the exceptional customer success they experience. The testimonial highlights the invaluable support from SOCi’s team, including their account representative and customer success experts. UniGroup praises SOCi’s expertise in addressing queries promptly, whether troubleshooting listing issues or providing immediate guidance.

 

The unified platform coupled with SOCi’s responsive support ensures a seamless experience. If UniGroup encounters complexities or uncertainties, they trust SOCi’s team to resolve issues efficiently, ensuring the management of their online presence remains streamlined.