This leading global telecommunications company partnered with SOCi to better manage their Local Pages, Listings, Reviews, and Social Media. “One of our requirements to move to SOCi was a seamless transition. Moving over 200,000 local pages from one vendor to SOCi without losing anything or any pages going down was the biggest goal. SOCi made it look easy and completed it ahead of schedule. Next was having a dedicated SEO team of experts at our disposal, joining calls with us, and providing proactive business insights to improve our online presence. We also decided to partner with SOCi to receive top tier review management, more localized content manageable at scale, and be on the cutting edge of upcoming AI releases in the space,” noted the Senior Lead for Product Management and Development.
With SOCi, the global telecommunications giant is now quickly implementing significant changes, site enhancements, and page updates, hitting deadlines they were unable to in the past. Another benefit of having SOCi as a co-marketing cloud partner is a staging environment the team was previously missing that allows the brand to soft launch information first to ensure accuracy, without going straight to Google. The training and support provided to the company’s partners and stores by SOCi have also increased local buy-in for localized marketing strategies with custom training videos specific to the company’s use cases and live sessions for end users to ask questions.
“Our level of service and support has improved: where we had bottlenecks with previous resources, we are now getting things published and accomplished in record time. Our partners are very happy working directly with SOCi, which helps relieve burdens on my time along with the automation we now have when new stores are opening. We manage openings in a seamless way online with SOCi. SOCi is more user-friendly and easier to understand. The training and support from SOCi have been unmatched by any of our technology partners” said the Senior Lead for Product Management and Development.