Subprocessors

Last updated: April 21, 2023

SOCi uses certain subprocessors (“Subprocessors”) to assist in providing limited services on its behalf.

SOCi’s Subprocessors provide infrastructure, data storage, system logging services, and other tools that facilitate the delivery of the Services including customer support and email communications. These Subprocessors may be provided access to Customer Content that may contain information about Users and other individuals, however the Subprocessors are only permitted to use this information to support the Services.

As part of SOCi’s commitment to keep your data secure, we evaluate our Subprocessors’ privacy and security practices prior to engaging them. We also require our Subprocessors to enter into data processing agreements that maintain the confidentiality of your data and incorporate data protection obligations consistent with applicable privacy laws.

SOCi shall provide Customer with (20) days’ prior notice of its plans to engage any additional party in the Processing of the Customer Personal Data by updating the information on this page: www.meetsoci.com/subprocessors. For questions about SOCi’s Subprocessors, please reach out to privacy@meetsoci.com.

Sub-processor	Purposes of sub-processing	Geographical Location	Subprocessor security website links
Amazon Web Services, Inc	AWS Hosting of SOCi Platform	USA	https://aws.amazon.com/s3/security/ https://aws.amazon.com/security/ https://aws.amazon.com/compliance/data-center/controls/
Google Cloud Services	GC Hosting of SOCi Platform and Ignite/B1 Platforms	USA	https://cloud.google.com/security
Microsoft Corporation	Microsoft Hosting of Ignite/B! Platforms	USA	https://www.microsoft.com/licensing/terms/product/PrivacyandSecurityTerms/all
Twilio, Inc (dba Sendgrid)	Cloud Service Provider – In-App Email Delivery	USA	https://sendgrid.com/policies/security/
Bandwidth	SMS Messaging API for SOCi’s Survey Product	USA	https://www.bandwidth.com/security/
Global Relay	Compliant electronic communications archiving, messaging, supervision, information governance, and eDiscovery.	USA or as specified in the Agreement	https://www.globalrelay.com/policies/third-party-audits-and-certifications/
Pendo.io	Email Marketing	USA	https://security.salesforce.com/
Zendesk	Trouble Ticket System and Solution Articles Guide	USA	https://support.zendesk.com/hc/en-us/articles/360036130213-Zendesk-s-secure-by-design-cloud-solution
Gainsight	Internal Customer Relationship Management Platform	USA	https://www.gainsight.com/security/
MindTickle	Digital adoption tool used for training and enablement of SOCi Customers, including automated onboarding, guidance and troubleshooting to improve performance of the SOCi Platform.	USA	https://www.mindtickle.com/trust/
Atlassian/Jira	Internal Project Management Platform	USA EU	https://www.atlassian.com/trust/compliance/resources/gdpr https://www.atlassian.com/trust/security
Cloudflare, Inc.	Content delivery network used by SOCi to optimize content delivery.	Global Based on Customer’s user/location countries	https://www.cloudflare.com/trust-hub/compliance-resources/
New Relic, Inc.	Application performance monitoring, infrastructure and network monitoring, and error capturing. SOCi may provide End User or dashboard Customer metadata, such as user identifiers, to New Relic for support and application troubleshooting and to improve performance of the SOCi Services.	USA	https://docs.newrelic.com/docs/security/overview/
Elasticsearch Inc.	Elastic Cloud SaaS product used for data storage and querying. Managed Elastic Search hosting. Support services, including performance of diagnostic measures and troubleshooting	USA EU	https://www.elastic.co/security-and-compliance
KMC Solutions	PEO Services/Leased Staff	Philippines	https://kmc.solutions/company-policies/ please contact us for security documentation
Deel, Inc	PEO Services/Leased Staff	Canada, Australia, Brazil, Mexico, Argentina, Poland, Turkey, Pakistan, Ukraine, Ghana, Lebanon, Nigeria, India, Jordan, Gambia, North Macedonia, Egypt, Kenya EU Countries include: Estonia, Finland, France, Spain, Poland, Croatia, Czech Republic, Lithuania.	https://www.deel.com/security

To receive notice of any new Sub-processor to this list, you can subscribe here.

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