Last updated: April 21, 2023
SOCi uses certain subprocessors (“Subprocessors”) to assist in providing limited services on its behalf.
SOCi’s Subprocessors provide infrastructure, data storage, system logging services, and other tools that facilitate the delivery of the Services including customer support and email communications. These Subprocessors may be provided access to Customer Content that may contain information about Users and other individuals, however the Subprocessors are only permitted to use this information to support the Services.
As part of SOCi’s commitment to keep your data secure, we evaluate our Subprocessors’ privacy and security practices prior to engaging them. We also require our Subprocessors to enter into data processing agreements that maintain the confidentiality of your data and incorporate data protection obligations consistent with applicable privacy laws.
SOCi shall provide Customer with (20) days’ prior notice of its plans to engage any additional party in the Processing of the Customer Personal Data by updating the information on this page: www.meetsoci.com/subprocessors. For questions about SOCi’s Subprocessors, please reach out to email@example.com.
|Sub-processor||Purposes of sub-processing||Geographical Location||Subprocessor security website links|
|Amazon Web Services, Inc||AWS Hosting of SOCi Platform||USA||https://aws.amazon.com/s3/security/
|Google Cloud Services||GC Hosting of SOCi Platform and Ignite/B1 Platforms||USA||https://cloud.google.com/security|
|Microsoft Corporation||Microsoft Hosting of Ignite/B! Platforms||USA||https://www.microsoft.com/licensing/terms/product/PrivacyandSecurityTerms/all|
|Twilio, Inc (dba Sendgrid)||Cloud Service Provider – In-App Email Delivery||USA||https://sendgrid.com/policies/security/|
|Bandwidth||SMS Messaging API for SOCi’s Survey Product||USA||https://www.bandwidth.com/security/|
|Global Relay||Compliant electronic communications archiving, messaging, supervision, information governance, and eDiscovery.||USA
or as specified in the Agreement
|Zendesk||Trouble Ticket System and Solution Articles Guide||USA||https://support.zendesk.com/hc/en-us/articles/360036130213-Zendesk-s-secure-by-design-cloud-solution|
|Gainsight||Internal Customer Relationship Management Platform||USA||https://www.gainsight.com/security/|
|MindTickle||Digital adoption tool used for training and enablement of SOCi Customers, including automated onboarding, guidance and troubleshooting to improve performance of the SOCi Platform.||USA||https://www.mindtickle.com/trust/|
|Atlassian/Jira||Internal Project Management Platform||USA
|Cloudflare, Inc.||Content delivery network used by SOCi to optimize content delivery.||Global
Based on Customer’s user/location countries
|New Relic, Inc.||Application performance monitoring, infrastructure and network monitoring, and error capturing. SOCi may provide End User or dashboard Customer metadata, such as user identifiers, to New Relic for support and application troubleshooting and to improve performance of the SOCi Services.||USA||https://docs.newrelic.com/docs/security/overview/|
|Elasticsearch Inc.||Elastic Cloud SaaS product used for data storage and querying. Managed Elastic Search hosting. Support services, including performance of diagnostic measures and troubleshooting||USA
|KMC Solutions||PEO Services/Leased Staff||Philippines||https://kmc.solutions/company-policies/
please contact us for security documentation
|Deel, Inc||PEO Services/Leased Staff||Canada, Australia, Brazil, Mexico, Argentina, Poland, Turkey, Pakistan, Ukraine, Ghana, Lebanon, Nigeria, India, Jordan, Gambia, North Macedonia, Egypt, Kenya
EU Countries include: Estonia, Finland, France, Spain, Poland, Croatia, Czech Republic, Lithuania.
To receive notice of any new Sub-processor to this list, you can subscribe here.
This site uses chatbots to record your interactions on our site for our consent recordkeeping and provide customer support. Our technology provider may also collect and aggregate this data on our site for their purposes. See our Privacy Notice to learn more about our privacy practices.