Receive timely notifications and ensure on-brand responses for every engagement on every social platform — across all business locations.
Conversations
Elevate Customer Care
Give your local marketing teams the power to perform real-time customer care on all major social networks.
See every question, comment, private message, and tweet at the national level, and enable rules-based assignments to ensure local marketing teams respond at the speed customers expect.
Tap into Local Conversations
People are talking about each of your business locations online. Shouldn’t you know what they’re saying? With SOCi, you can monitor these conversations and respond to consumers in real-time as they engage with your brand.
Nurture leads, improve conversions, and elevate your customer service experience with prompt and brand-consistent responses.
Streamline Every Workflow
With SOCi, prioritizing and resolving engagements across 100s or 1000s of location is quick and effortless. Receive timely notifications as online users engage with your brand, establish smart rules to automatically route engagements to team members, and manage your tasks and deadlines with ease.
Equip your teams with the necessary tools to deliver real-time, brand verified responses, so that you never miss a chance to engage with your local audiences.
What our customers say about SOCi
-
“The Reputation Dashboard is AMAZING! I love being able to search quickly to see how we are doing on the review platforms. Being able to easily filter by date, platform or keywords. LOVE IT!”
Danielle J.
As referenced on
Ready to see what SOCi can do for you?
Learn how you can manage social content, reviews, and ads across 100’s or 1,000’s of locations in a single platform.
Related Insights
-
Webinars
Getting Real with AI: An Insider’s Guide with IBM’s Thought Leader and Our Expert Team
76% of consumers believe businesses should disclose the use of AI in customer service, advertising, and marketing. Are you ready to meet the... Read more -
Press
SOCi Integrates with Yardi to Revolutionize Resident Feedback with Automated Surveys
SOCi Integrates with Yardi to Revolutionize Resident Feedback with Automated Surveys SOCi Surveys Enhancement Through Yardi Empowers Property... Read more -
Press
SOCi Achieves LinkedIn Compliance Partnership to Safeguard Social Interactions by Financial Institutions
SOCi Achieves LinkedIn Compliance Partnership to Safeguard Social Interactions by Financial Institutions The CoMarketing Cloud Enhances... Read more -
CRMC 2024
May 20, 2024 - May 22, 2024
Chicago, IL
Connect with SOCi at the 2024 CRMC Conference!... Read more -
Salesforce Connections Conference 2024
May 22, 2024 - May 23, 2024
Chicago, IL
Connect with SOCi at the 2024 Salesforce Connections Conference!... Read more -
Marketing Executives Group Conference 2024
May 15, 2024 - May 17, 2024
Chicago, IL
Connect with SOCi at the 2024 Marketing Executives Group Conference! ... Read more -
April 24, 2024
Congress’ first tech crackdown in years is a gift to Big Tech
Read more -
April 23, 2024
TikTok Ban Looms With Biden Poised to Start 270-Day Countdown
Read more -
April 17, 2024
Why Most Marketers Today Are ‘Data Janitors’
Read more
Cookie Settings Terms of Service Privacy Notice Information Security Accessibility Statement Contact Your Privacy Choices
This site uses chatbots to record your interactions on our site for our consent recordkeeping and provide customer support. Our technology provider may also collect and aggregate this data on our site for their purposes. See our Privacy Notice to learn more about our privacy practices.