SOCi Integrates with Yardi to Revolutionize Resident Feedback with Automated Surveys

 

SOCi Surveys Enhancement Through Yardi Empowers Property Management Excellence and Redefines Service Standards

 

SAN DIEGO — May 2, 2024 — SOCi Inc., the CoMarketing Cloud for multi-location enterprises, introduced today an update to its core SOCi Surveys product through an integration with YardiⓇ, a premier property management software. As a Yardi Standard Interface Vendor, SOCi secures yet another integration innovation that expands its ever growing marketplace and associated networks, following its recent inked partnerships with IBM and Microsoft.

 

The Yardi integration is a significant advancement in how property management companies (PMCs) collect and leverage resident feedback, leading to enhanced service quality and increased resident satisfaction.

 

The integration between SOCi Surveys and Yardi streamlines the process of gathering resident feedback by automating survey distribution at key touchpoints in the leasing cycle. Leveraging Yardi’s robust data and event triggers, SOCi Surveys ensures that PMCs receive targeted and timely feedback, enabling them to make data-driven decisions to improve services and resident experiences.

 

“Resident feedback is invaluable for property management companies striving to deliver exceptional service and foster resident loyalty,” said Falk Gottlob, Chief Product Officer, SOCi. “Now strengthened by Yardi, SOCi Surveys is an essential tool that transforms how quickly modern property managers can address resident concerns by asking the right questions, at the right time, and to the right residents with conditional logic and localization.”

 

This strategic enhancement to SOCi Surveys offers PMCs:

• Effortless automation: “Set it and forget it” capability eliminates manual intervention, saving time and increasing survey completion rates.
• Enhanced flexibility: Offers both automated survey sending based on Yardi triggers and customizable surveys tailored to specific resident groups, enabling personalized engagement.
• Unified inbox and reporting: Consolidates survey responses with third-party reviews from top property review networks through SOCi Reviews, providing PMCs with a comprehensive view of resident sentiment.
• Data-driven decision-making: Empowers PMCs to make informed decisions and drive meaningful improvements in service delivery based on actionable insights from resident feedback.

 

To learn more about how SOCi’s integration with Yardi can help build stronger, more engaged communities, visit www.meetsoci.com.

 

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About SOCi
SOCi is the leading CoMarketing Cloud for multi-location enterprises. We empower nearly 1,000 brands like Ford, Ace Hardware, Jersey Mike’s, Kumon, and more to automate and scale their marketing efforts across all locations and digital channels. Through the use of best-in-class generative AI and machine learning, the SOCi Genius platform provides multi-location enterprises actionable insights and recommendations while automating their most important workflows at scale. With SOCi, businesses can strengthen their digital presence across local search and social pages while protecting their online reputation, driving improved customer engagement and market leading results. To learn more about how SOCi can help fuel your localized marketing success, please visit us at www.meetsoci.com or message us at [email protected].

 

About Yardi
Yardi® develops and supports industry-leading investment and property management software for all types and sizes of real estate companies. With 8,000 employees, Yardi is working with our clients globally to drive significant innovation in the real estate industry. For more information on how Yardi is Energized for Tomorrow, visit yardi.com.